Every single item on QQIO is custom printed for you, and it will take us 7-10 business days to print and make sure your order is everything you hoped it would be prior to shipping.
Please be noted that we need 7-10 business days to process the order as our products are made to order.
Note: In orders with more than one item, the processing time will be based on the item with the longest processing time.
The actual shipping time to destination countries is based on the shipping method in your order.
A: Flat Rate Shipping: 12 - 25 business days
B: Standard Shipping: 7 - 12 business days
Other Countries: please add 3-7 business days.
About the shipping fee, please refer to the website update.
Note: The public holidays, destination countries and couriers will be affected the shipping time too .
Please be noted that no matter which shipping way you choose, we still need 7-10 business days to process your order as our products are made to order.
Total delivery time= Processing time + Shipping time
* Please note that any shipping time stated on our website or given by customer service representatives are estimates only. Please do not cut the shipping times too close. Postal services are not infallible. There may be unexpected delays. Please allow some extra time for un-foreseen delays. We will do our every effort to make sure you receive the parcel in time, but we are not responsible for shipping delays, which can be affected by the shipping carrier, delivery destination, customs clearance, weather, holidays or incorrect/insufficient delivery information.
MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.
It may take up to 5 business days after your order has been shipped for the tracking information to become available online. (It might take longer depending on how fast the postal service are processing the shipments.)
WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you have any other questions, please contact email@example.com and we will do our best to help you out.
Please note that we don't ship on weekends.
*Please note that these are estimated delivery time only, therefore QQIO does not guarantee delivery dates.
Please ensure all delivery information is correct. Delays may also occur as a result of customs clearance.
Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.
Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.
A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment.
TAXES & DUTIES
Import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the specific destination.
Payment of these charges and taxes is the responsibility of the recipient and will not be covered by us here at QQIO. For further details of charges, please contact your local customs office.
CUSTOMS & REGULATIONS
You are responsible for checking your local postal regulations for restricted items, as we cannot be held liable for any items that are not accepted into the specific country.
FOREIGN TRANSACTION FEES
If you credit card account is in a currency other than US Dollars, you may be charged at a different exchange rate than what is quoted on our website. You may also be subject to a foreign currency transaction fee. These fees are determined by your bank's pricing and transaction fee policies. We are not responsible for the exchange rate of any charges your bank or issuing credit card company may charge you. For further details of foreign transaction fees, please contact your bank.
All transactions will be handled in USD through Paypal/Stripe at the checkout page.