QQIO will honor all exchange requests within made and postmarked within 30 days of the delivery date.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

No restocking fee to be charged to the consumers for the return of a product.

Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.

Only items purchased directly from https://www.qqio.com will be accepted.

Returned items must be in original packaging, including any accessories, manuals, and documentation.

Non-returnable items include items purchased through retailers, incorrect products purchased, and damaged products through customer mishandling, custom design products.

Returns made without receipt may be refused. QQIO reserves the right to deny any return.


Please contact us to start the return process. Please include the following information:

⦁ Order number

⦁ Proof of purchase

⦁ Video or photo of the faulty product (if applicable)

⦁ Complete delivery address

⦁ Contact telephone number

In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product.


Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.

For returned items, a full refund will be credited for defective products. For non-defective items, refund excludes all shipping and handling fees.


All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 14 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

If you haven’t received a credit for your return yet, here’s what to do:

Contact the bank/credit card company. It may take some time before the refund is posted to your account.

Please note that we won’t be responsible for undelivered packages due to incorrect shipping information or package delivery being scheduled by yourself and or package being forwarded to another different address by yourself. In this case, we will get a refund of items only when the packages get returned to where packages shipped out.


Please contact us within 24 hours after your order has been placed if you need to modify or cancel your order. Make sure to provide your order number and the modification you would like to make and we’ll confirm once the modification has been made. After 24 hours, your order has already been placed in production and can no longer be modified.There is no fee for cancellations on orders placed within 24 hours.Any cancellation for orders placed on our website after 24 hours will incur a 20% restocking fee.

To check the status of your order, please log-in to your QQIO account or contact us at support@qqio.com